Our mission, assigned by Peter van Schaick (Rotterdam), Lisa Bosma (Drechtsteden), and Peter-Paul Hellings (Utrecht), was to make GEM more inclusive for individuals with disabilities. GEM is a chatbot used by Gemeente Rotterdam.
Enabling seamless assistance for visually impaired residents. By optimizing GEM's interface and audio output, we aimed to break barriers and enhance usability. Implementing screen reader compatibility, clear text-to-speech audio, and a user-friendly dark contrast interface, our team at Spectrum aimed to empower visually impaired users to effortlessly navigate tasks like passport applications. Our goal: an inclusive, satisfying, and barrier-free interaction with the chatbot.